Disclaimer | Terms and Conditions

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Disclaimer For Rock Steady Services

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at petrus@rocksteadyservices.co.za.

Disclaimers for www.rocksteadyservices.co.za

All the information on this website – https://rocksteadyservices.co.za – is published in good faith and for general information purpose only. www.rocksteadyservices.co.za does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (www.rocksteadyservices.co.za), is strictly at your own risk. www.rocksteadyservices.co.za will not be liable for any losses and/or damages in connection with the use of our website. From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link which may have gone ‘bad’. Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.

Consent

By using our website, you hereby consent to our disclaimer and agree to its terms.

Update

Should we update, amend or make any changes to this document, those changes will be prominently posted here.

Privacy policy of Rock Steady Services

 

Rock Steady Services operates the https://rocksteadyservices.co.za website, which provides the SERVICE. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the www.rocksteadyservices.co.za website. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://rocksteadyservices.co.za, unless otherwise defined in this Privacy Policy.

Information collection and use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

For more general information on cookies, please read “What Are Cookies”.

Service providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analyzing how our

  • Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to other sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site.

Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to this privacy policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. 


Rock Steady Services
Terms and Conditions

 

Work included in the quotation:

  1. You agree to pay any of the following additional charges if:
    1. you cause any delays in us carrying out the work, for
      example, waiting for the client, truck restrictions that we weren’t made
      aware of, misinformation and extra items etc.
    2. there are any delay whatsoever that we have no control over;
    3. we pack, remove or store additional items that were not
      included in our quotation.                                                              
  2. Additional will fees be charged unless you inform us in
    writing for the following:
    1. if we have to collect or deliver above a first floor;
    2. any stairway, lift or door is too small or narrow for easy
      access or delivery;
    3. the road or approach is unsuitable
      for our vehicles.

Work not
included in the quotation:

  1. Unless we agreed to it in writing, we will NOT: –                                                   
    1. dismantle or assemble any furniture or fittings, with the
      exception of normal beds which can easily be dismantled using normal
      tools;
    2. take down curtains or blinds;
    3. disconnect or reconnect appliances,
      fittings or equipment, such as stoves, washing machines and dishwashers.
                                                    

Route, mode of transport, packing and storage:

  1. We may choose any route for delivery unless alternative
    arrangements are agreed to by both parties in writing.
  2. We may choose any type of packing and transport, unless we
    agreed to something specific in writing.
  3. We may use other space or capacity on our vehicles for other
    customers’ items, unless our written quotation says that we will not do
    this.
  4. We may unload and reload your items
    from or into a vehicle. • We may store items in any of our storage units.                                                

Your responsibilities:  

  1. It shall be your sole responsibility to:
    1. make sure that no items are left behind or taken away in
      error;
    2. arranging for security for your items when they are
      collected or delivered, by being there yourself or by arranging someone
      else to be there for you;
    3. properly prepare any appliance or equipment before it is
      removed;
    4. locking away any valuables such as money, jewellery,
      handbags and cell phones;
    5. arrange adequate and convenient access to the items to be
      moved, such as gate access and/or house/office keys.
  2. We are not liable for any loss, damage or extra charges
    because of anything listed in this clause.
  3. We are never responsible for lost keys.                             

                                                                                   

Ownership of goods (items)                                   

  1. You assure / warrant / promise that:                                             
    1. you are the owner of the goods/items to be moved; or
    2. you are authorised by the owner of the goods/items to enter
      into this contract and have the moved;
    3. you indemnify us against any damages
      and/or costs awarded against us if the warranty/assurance is not true.

Excluded from this contract                            

  1. This contract specifically excludes any:
    1.  animals in its cage
      or tank, including any pet, bird or fish;
    2. abnormal items, for example, an item that is too large or
      too heavy to be moved by a team of removal men without special machinery;
    3. items that cannot be moved because any stairway, passage or
      door is not strong or wide enough.
  2. This contract also specifically excludes any of the following
    items, which we may throw away, discard
    1. or destroy without informing you: –
    2. any potential dangerous, damaging or explosive items;
    3. any items that might attract vermin or other pests or cause
      an infestation; and
    4. any partly used liquids or any food or drink from a fridge
      or freezer.
  3. We are not responsible for any loss
    or damage you suffer in connection with any of the items excluded in the
    clause.

Cancellation or postponement of move                                          

  1.  We may charge a
    reasonable deposit for any advanced booking for our services.
  2. Should you cancel or delay the work we may charge you a
    reasonable fee to cover our expenses / loss of income. We shall take the
    length of the notice / cancellation period into account when determining
    the fee.
  3. No cancellation fee shall be charged
    if the person whose items / goods are being moved is hospitalised / dies.
    In the case of death, we shall refund any deposit paid to that person’s
    deceased estate.

Load dates

  1. We reserve the right to announce
    offload dates for part loads and you need to plan your activities
    accordingly as we try to make plans to accommodate your needs.

Payments

  1. Please be advised that a 70% deposit must be paid in
    order to secure a booking.
  2. Proof thereof must be emailed to petrus@rocksteadyservices.co.za.
  3. The full amount must be paid 24 Hours before the day of the
    move. If the full amount is not paid before the move we might delay the
    move. It will be your responsibility to cover all additional storage and
    offload costs. Once full payment and additional charges have been received
    items/goods will be delivered.
  4. Payments can be made by way of cash or EFT.
  5. We do not accept cheques.
  6. Removals quoted for R5 000.00 (five thousand rand) or less
    must be paid in full in advance.
  7. Charges are due, owing and payable for:
    1. direct removals: before removal starts;
    2. storage costs: on the first business day of each month;
    3. delivery: prior to delivery;
    4. any other services: before or upon us performing such
      services.
  8. For any amount that remains unpaid after due date, we may charge
    interest on it at a rate of 4% above FNB / ABSA prime bank rates.
  9. We shall have a general claim over any items/or goods in our
    possession covering all amounts due and/or expenses incurred, this means
    that under certain circumstances we may sell your items in our storage
    unit to recover your debts owed to us.
  10. If we have instructed our attorneys to
    recover any amount you owe to us, you will have to pay all our legal
    costs, including commission, tracing fees and any other expenses.

Our liability for loss or damage                               

  1. We are liable for the loss, damage and/or failure to deliver
    your items/goods, in terms of Section 51 (3) read with s 65 (2) of the
    Consumer Protection Act 68 of 2008 if:
    1. the cause of the loss/damage/failure to deliver is directly
      caused by us and/or one of our employees;
    2. the loss/damage/failure to deliver is NOT attributable to
      substandard packing materials, maintenance on vehicles or any other
      material or object used in the supply chain, that we should be aware of;
    3. our liability will be limited to R100.00 (One Hundred Rand)
      per cubic metre of the volume of the item lost or damaged, even if the
      item forms part of a pair or a set.
  2. We are not liable for loss/damage resulting from:
    1.  war, invasion,
      sabotage, civil war, rebellion, military coup or similar situations
      beyond our control;
    2.  fire, burglary or
      flood while items are in store;
    3. moth, vermin or similar infestation;
    4.  discolouration, such
      as any change in colour, fading, stains;
    5. worsening quality or condition of any plant or perishable
      item;
    6. difficult access to or from any room, building or other
      location; or
    7. indirect (consequential) loss, except up to the maximum
      amount in Clause 11 below (if that clause applies).
  3. We are also not liable for loss / damage to any:
    1. fragile or brittle items; Ie POTS and Glass tops etc
    2. items with an inherent defect (a problem that was already
      there);
    3. mechanism in any clock, electronic or;
    4. motor-driven item (unless there is any visible sign of
      impact damage of the item);
    5. sensitive equipment, or any item that is not suitable for
      transportation;
    6.  furniture that is
      dismantled or re-assembled;
    7.  items packed by you;
    8. items left inside a cupboard or other furniture;
    9. items left in a freezer or fridge;
    10.  keys left in
      furniture;
    11. items delivered to or from an auctioneer, auction room,
      communal (shared) storage area or other similar business;
    12.  items received by or
      from someone else.
  4. We move frozen items and perishables
    at our own risk and are not liable (responsible) for any death, injury,
    sickness and/or loss suffered following the removal and storage of any
    such items.                                                                               

Delay in transit                                        

  1.  If the cause of the
    delay of the delivery of your items/goods is within our reasonable control
    we shall pay your reasonable expenses directly resulting from such delay,
    within 14 (fourteen) days of forwarding of proof of such expenses to us.
  2. If we are unable to deliver your items/goods and which delay
    is not caused through any fault of ours, then such goods shall be placed
    in storage and delivered as soon as can be arranged.
  3. You shall be liable for the extra
    storage and delivery costs resulting from the delay as set out in (b)
    above.

Stairs and long distance carry                                

  1. Any information, regarding stairs at loading or offloading
    points and/or distance to carry the items/goods due to access problems or
    any other information which was not listed and causes excessive delays at
    loading or offloading points will be seen as not stated on the invoice and
    therefore will result in extra costs, so please make sure the following is
    stated clearly in writing before the day of the move:
    1. Distance to carry the furniture (extra costs will be
      charged)
    2. Accessibility to the premises in the case of either security
      complexes, apartments in buildings,
    3. Accessibility regarding the size and weight limit of the
      vehicle allowed in the complex/security village.
    4. Any stairs (extra costs will be charged)
    5. If in flats, please inform us if there are lifts and how
      many flights of stairs (extra costs will be charged for stairs)
    6. Please inform us if any proof of identification is needed
      for entrance at complexes/security villages.

Packing and wrapping

1.     
If packaging is needed, please state clearly the items needed to
be covered or packed in boxes, any additional items will result in extra costs.

2.     
If boxes and packing services are required, please inform us when
booking the date for the move.

3.     
Boxes and items/goods must be marked clearly, as one of the rules,
you must choose a colour sticker to mark your items on a clearly visible spot,
especially for part loads.                                  

Damage of property                                        

  1.  The damage to the
    premises must be confirmed in writing (email) by us within 7 (seven) days
    of the goods being delivered.
  2. We may arrange to have any damage repaired ourselves and must
    be given the chance to do so.
  3. Our liability for the damage to the
    premises is limited to R5 000.00 (Five Thousand Rand).

Time limits for claims

  1. No liability for any loss or damage to your consignment
    and/or items moved will be accepted by us unless:
    1. For items which you and/or your agent collect from us claims
      notification is given in writing at the time of collection.
    2. For any other circumstances, written claims notification is
      received by us within 7 (seven) days of delivery of your consignment at
      its destination.
  2. In both cases, time limits are
    essential to the contract.

Our right to hold goods as security for payment

  1. We have a right to keep and eventually sell or dispose of
    items/goods until you paid all or any charges owed to us in terms of this
    contract, which may include any amounts we have paid on your behalf.
  2. While we keep any items/goods as security for payment the
    conditions of this agreement shall continue to apply and you shall be
    legally responsible for storage and any other costs in relation to the
    items/goods.
  3. We shall not release items/goods
    until all charges have been paid.

 

Our right to sell the goods without any notice to you or anyone else

  1. We shall send a letter by registered post to your forwarding
    address as provided by you in Clause 20 below:
    1. demanding that you remove your items/goods and pay us
      any/all money owed within 60 (sixty) days of the letter being delivered
      to you;
    2. giving you notice that we shall sell your items/goods if you
      do not collect the items/goods and pay ALL money owed.
  2. You shall be legally responsible for the cost of
    selling/disposing of your items/goods.
  3. We shall pay you the balance of the
    monies left over (should there be any) after all monies owed to us have
    been deducted.

Disputes

  1. You may not delay payment or deduct (set off) any amount owed
    to us in terms of this contract in the event of a claim or dispute
    arising.

Our rights to sub-contract the work

  1. We may sub-contract some or all the work to any other
    organisation. • If we sub-contract, this contract will still apply to you
    and us.
  2. You agree to the terms set forth in the Bills of Lading,
    Consignment Notes and any such documentation issued by other carriers or
    organisations involved in the removal and nominated by us.
  3. These conditions form part of this
    contract. If no such terms and conditions are in existence, then our
    liability will be as set out in Clause 10.

Your forwarding address

  1. You must provide us with a forwarding
    address and must notify us, in writing or via email, within 5 (five) days
    of the address changing.

List of goods (inventory)

  1. You need to make sure that all items/goods are listed
    correctly, any additional items which need to be transported, which isn’t
    listed on the inventory, will be charged accordingly.
  2. A list of items/goods setting out
    what we have packed, moved, shopped, handled or stored will be final,
    unless you write to us within 7 (seven) days of being presented with the
    list, stating any mistakes or changes that need to be made.

Payment of storage

1.     
All charges including removal charges must be paid before release
by us of any item from store.

Revision of storage charges

  1. We review our storage charges
    periodically. You will be given 28 (twenty-eight) days’ notice of any
    increase.

Storage contract and charges

  1. Our minimum charge for storage is one calendar month. If your
    items/goods are released before the 15th of the calendar month, we may (at
    our choice) only charge you half of the storage cost owing for that
    particular month.
  2. If you wish to end the storage contract, you must do so by
    giving 30 (thirty) days’ written notice. If possible, we shall release the
    items/goods before the 30-day notice period has ended.
  3. Storage charges shall be due, owing and payable up until the
    end of the 30 (thirty) days’ notice period or the release of the
    items/goods to you, whichever date is the later.
  4. Charges for storage, delivery into or from storage handling
    fees are charged for separately unless they have been clearly included in
    the quote.
  5. If you organise for your own
    delivery/collection of the items/goods to or from our storage, then we
    shall charge you for any work done in handling the items/goods.

Insurance

  1. You are strongly advised to insure your consignment against
    all insurance risks during packing, moving and storage for their full
    replacement value at destination.
  2. We may arrange cover through our insurance company on your
    behalf but only on receipt of a completed insurance proposal/application
    from prior to our commencement of the work.
  3. Insurance options are the clients’ responsibility and if you
    (the client) decided not to take out insurance, the responsibility is
    entirely on the client for the repairing of breakages if they occur in an
    unlikely event.
  4. Insurance does not cover owner packed boxes.
  5. Any claims of damages or lost items
    must please be reported to us in writing within 3 (three) days.

Misconduct

  1. Any report of misconduct of staff
    must please be reported to us in writing within 3 (three) days.